Privacy Policy
Introduction
We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our AI-powered calling and lead management services in South Africa.
Information We Collect
Personal Information
Contact details (name, phone numbers, email addresses)
Business information (company name, industry, registration details)
Lead data provided by clients for processing
Call recordings and transcripts
Communication preferences and consent records
Technical Information
IP addresses and device information
Usage analytics and system performance data
Call metadata and telephony records
Website cookies and tracking data
How We Use Your Information
We use collected information to:
Provide AI calling and lead management services
Process and qualify leads according to client specifications
Maintain accurate records for compliance purposes
Improve service quality and system performance
Communicate with clients about services and updates
Comply with South African legal and regulatory requirements
Information Sharing and Disclosure
We do not sell personal information to third parties. We may share information:
With authorized personnel within your organization
With service providers who assist in delivering our services
When required by South African law or legal processes
To protect our rights, safety, or the rights of others
With your explicit consent
Data Protection and Security
We implement industry-standard security measures including:
Encrypted data transmission and storage
Access controls and authentication protocols
Regular security audits and monitoring
Secure data centers within South Africa
Staff training on privacy and security protocols
Your Rights
Under South African data protection laws, you have the right to:
Access your personal information we hold
Request correction of inaccurate information
Request deletion of your information
Object to processing of your information
Withdraw consent where applicable
Lodge complaints with relevant authorities
Data Retention
We retain personal information only as long as necessary for:
Providing our services to you
Meeting legal and regulatory requirements
Resolving disputes or enforcing agreements
Business continuity and record-keeping purposes
Client data is typically retained for [X] years after service termination, unless longer retention is required by law.
Cookies and Tracking
Our website uses cookies to improve user experience and analyze usage patterns. You can control cookie preferences through your browser settings. Essential cookies required for service functionality cannot be disabled.
Third-Party Services
We may integrate with third-party platforms and services. Each third party has their own privacy policies, and we encourage you to review them. We are not responsible for third-party privacy practices.
International Transfers
While we primarily operate within South Africa, some data may be processed by international service providers. We ensure adequate protection measures are in place for any international data transfers.
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children without parental consent.
Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated through email or prominent website notices. Continued use of our services after changes constitutes acceptance of the updated policy.
Compliance
We comply with:
Protection of Personal Information Act (POPIA)
Electronic Communications and Transactions Act (ECTA)
Consumer Protection Act (CPA)
Relevant industry-specific regulations
Contact Information
For privacy-related inquiries, requests, or complaints:
Data Protection Officer Email: [privacy@yourcompany.co.za] Phone: [Your Phone Number] Address: [Your Business Address] Postal Code: [Your Postal Code]
Regulatory Authority Information Regulator (South Africa) Website: www.inforegulator.org.za Email: complaints.IR@justice.gov.za
Definitions
Personal Information: Information that identifies or could reasonably identify an individual
Processing: Any activity involving personal information, including collection, storage, and use
Data Subject: The individual to whom personal information relates
Responsible Party: The entity that determines the purpose and means of processing personal information
This Privacy Policy is governed by South African law. Any disputes will be resolved in South African courts.