Terms and Conditions

Effective Date: [1 Sept 2025]

## Acceptance of Terms

By accessing or using our AI calling and lead management services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you must not use our services.

## Service Description

We provide AI-powered calling, lead qualification, and automated communication services to businesses across South Africa. Our services are designed to assist with lead management and customer contact processes.

## No Results Guarantee

IMPORTANT: We do not guarantee any specific results, outcomes, conversions, or success rates from our services. Results may vary significantly based on numerous factors including but not limited to:

- Quality of provided lead data

- Industry conditions and market factors

- Client's sales processes and capabilities

- External economic and regulatory conditions

- Lead responsiveness and market timing

Our services are provided on a best-efforts basis using industry best practices and advanced AI technology.

## Payment Terms and No Refund Policy

### Payment

- All fees are due as specified in your service agreement

- Setup fees are payable before service activation

- Monthly fees are billed in advance

- All amounts are in South African Rand (ZAR) and exclude VAT where applicable

### No Refunds

WE DO NOT OFFER REFUNDS for any services rendered, including but not limited to:

- Setup fees once services have been configured

- Monthly service fees for any portion of the billing period

- Lead fees for qualified transfers or appointments

- Any services already provided or initiated

All sales are final. By using our services, you acknowledge and accept this no-refund policy.

## Client Responsibilities

You are responsible for:

- Providing accurate and legal lead data

- Ensuring compliance with all applicable laws and regulations

- Obtaining necessary consents for contact and data processing

- Maintaining appropriate licenses for your business activities

- Following up appropriately with transferred leads

- Providing timely payment for services

## Best Practices and Service Standards

We employ industry best practices including:

- Advanced AI technology for lead qualification

- Professional communication standards

- Secure data handling and processing

- Regular system monitoring and optimization

- Compliance with South African telecommunications regulations

However, technology and market conditions may affect service performance, and we cannot guarantee uninterrupted or error-free service.

## Data and Lead Quality

### Your Data

- You warrant that all provided data is obtained legally

- You are responsible for data accuracy and completeness

- We are not liable for poor results due to inaccurate or outdated data

### Lead Qualification

- Leads are qualified based on predetermined criteria

- Qualification standards may not guarantee sales conversions

- Lead quality can vary due to factors beyond our control

## Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY SOUTH AFRICAN LAW:

- Our total liability shall not exceed the amount paid for services in the 12 months preceding the claim

- We are not liable for indirect, consequential, or punitive damages

- We are not responsible for lost profits, business interruption, or opportunity costs

- We make no warranties regarding service availability, uptime, or performance metrics

## Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from:

- Your use of our services

- Your violation of these terms

- Your violation of any laws or third-party rights

- Inaccurate or unlawfully obtained data you provide

## Service Modifications and Termination

### Our Rights

We reserve the right to:

- Modify or discontinue services with 30 days' notice

- Suspend services for non-payment or terms violations

- Update these terms with reasonable notice

- Refuse service to any party at our discretion

### Your Rights

You may terminate services by providing written notice, but no refunds will