Privacy Policy

Last Updated: January 2026

This Privacy Policy explains how we collect, use, store, and protect information when you access or use our AI voice agent platform, website, products, and services ("Services").

By using our Services, you agree to the practices described below.

1. Information We Collect

1.1 Information You Provide

We may collect information you voluntarily provide, including:

  • Name, email address, billing details
  • Account configuration settings
  • Phone numbers connected or forwarded to the platform
  • Call scripts, prompts, and agent logic you create

1.2 Call Data

When using our AI voice agents, we may collect:

  • Call recordings
  • Call transcripts
  • Call metadata (time, duration, caller ID, routing outcomes)
  • AI-generated summaries and analytics

You are responsible for ensuring you have all legally required consent to record, analyze, or process calls.

1.3 Automatically Collected Data

We may automatically collect:

  • IP addresses
  • Browser and device information
  • Usage data and performance metrics
  • Cookies and similar technologies

2. How We Use Information

We use collected information to:

  • Provide and operate the Services
  • Process payments and credit usage
  • Improve call quality, analytics, and AI performance
  • Detect fraud, abuse, or misuse
  • Comply with legal obligations

We do not sell personal data.

3. Call Recording & Consent

You acknowledge and agree that:

  • You are solely responsible for complying with all call recording, consent, and disclosure laws
  • We do not guarantee compliance with any specific jurisdiction
  • You must enable and configure call disclosures where required by law

We are not responsible for calls recorded without proper consent.

4. Data Storage & Security

  • Call data, recordings, and transcripts are encrypted at rest
  • Access controls and audit logs are used to protect data
  • No system is 100% secure; use is at your own risk

5. Data Sharing

We may share data with:

  • Infrastructure providers (telephony, AI, hosting)
  • Payment processors
  • Legal or regulatory authorities when required

Only the minimum necessary data is shared.

6. Data Retention

We retain data only as long as necessary to:

  • Provide the Services
  • Meet legal, accounting, or compliance requirements

You are responsible for exporting or deleting your data if required.

7. Your Responsibilities

You agree that:

  • You have legal authority to use all phone numbers uploaded or connected
  • You have consent to contact all call recipients
  • You will not use the Services for spam, harassment, or unlawful activity

8. Children's Privacy

The Services are not intended for individuals under 18.

9. Changes to This Policy

We may update this Privacy Policy at any time. Continued use of the Services constitutes acceptance of changes.

10. Contact

For privacy-related questions, contact: hello@leads2profitai.com